Frequently Asked Questions
We have the answers
About Us
What is our philosophy about medical care?
Our clinic was founded on a better model of care – one designed around patients’ needs that provides a higher level of quality and service affordably. We do this through innovative design, excellent customer service, and the efficient use of technology.
Our entire team believes in building trust-based partnerships with our patients. Rather than simply writing a prescription and sending you on your way, your primary care provider (PCP) will collaborate with you as your long-term health care advocate, help you manage your health issues and navigate complex decisions, and empower you with the knowledge and guidance you need to make positive changes. We use diagnostic tests appropriately, wary of the risk of overdiagnosis, and strive to ensure that follow-up plans are clearly understood.
Moreover, we’re focused on caring for you in a holistic manner – taking all aspects of your health and lifestyle into consideration. To help you restore and maintain optimal health, we’ve made some specialty services available to you on-site. As we grow, we’ll continue to add more services to make our care as comprehensive and effective as possible.
Your PCP at Inclusive Care Group (ICG) is your first point of contact for your health care needs, bringing you the peace of mind that comes from having a trusted advisor in your corner. But should you ever require a specialty consultation or hospitalization, we’ll help you make the best possible choice, and we’ll ensure a well-coordinated referral.
What Happens if i need to go to a hospital?
ICG works with nearly all of the hospitals in the area, allowing you to go to the hospital of your choice, and we can help coordinate care as needed. If you see one of our providers and need to see a specialist for a follow up at a hospital, we can provide the referral and help coordinate the logistics. If you end up at a hospital for another reason, we can help you have all your medical records transferred , so your provider will be able to review your stay and test results and help with any needed follow up.
Do we offer urgent care?
Our primary care providers can address a wide range of urgent and acute concerns. If you have a concern after-hours or are unsure whether you should go straight to an urgent care facility, please call 911 for emergencies.
Primary Care
What is Primary Care?
The term primary care refers to the kind of medical care you need first — before you get sick before you need to see a specialist, before you need to go to a hospital. With an emphasis on family practice and internal medicine, as your primary care providers, we will address your essential health needs by:
- Focusing on prevention and screening
- Working closely with you to plan for your health
- Acting as a hub for medical information with a comprehensive, accurate, and secure repository for your records
- Coordinating your tests, treatments, specialist visits, and hospitalizations
- Providing plain-spoken guidance, insight, and advice
- Offering cost-effective solutions to better manage medical expenses
From preventive medicine to holistic integrative care to home remedies, we leverage the latest medical research, our collective experience, and feedback from you to keep you healthy—whether you’re already in good health, suffering from a minor cold, or experiencing a life-changing illness.
Above all, primary care providers offer continuity. In your quest to become and remain as healthy as possible, we are your partners for the long term.
What Should i expect from my primary care?
We believe primary care should be the first stop in your healthcare journey; it’s where you turn for guidance and support before you get sick before you see a specialist, and before you need to seek hospital care. Our providers combine excellent customer service with efficient use of technology to deliver high-quality, affordable service that’s designed to fit your unique needs.
As your primary care providers (PCPs), we take your well-being seriously. With an emphasis on family practice and internal medicine, we address all your essential health needs by:
- Making prevention and wellness a priority
- Collaborating with you to customize the best plan that suits your individual needs and goals
- Providing a comprehensive, accurate, and secure repository for all your medical information
- Seamlessly coordinating your care, including tests, treatments, specialist visits, and hospitalizations
- Providing easy-to-understand, accessible advice, guidance, and insight
- Offering cost-effective options that empower you to prioritize your health
We leverage the latest medical research and cutting-edge technology to offer the most comprehensive primary care available. We draw upon our team’s extensive collective experience and your personal feedback to create a truly one-of-a-kind primary care experience. From preventive medicine to integrative care, we have the tools to keep you feeling your best — whether you’re already in good health, suffering from a minor cold, or facing a life-changing illness. Our primary care providers are your partners in cultivating and maintaining long-term health.
Do i need to select primary care provider?
Although we don’t require our members to pick a PCP, we strongly recommend finding a practitioner you feel comfortable with and who can collaborate with you on important decisions in order to coordinate and optimize your long-term care.
Besides being your partner in good health, your PCP is your first point of contact for all healthcare needs, acting as your advocate, ally, and advisor. We’ll help you make the most informed decisions possible, and we’ll ensure a well-coordinated and thoroughly researched referral should you ever require a specialty consultation or hospitalization.
What is the difference between family medicine and internal medicine?
The majority of One Medical’s general practitioners, including our doctors, nurse practitioners, and physician assistants, have a focus on either family medicine or internal medicine.
Family medicine providers, otherwise known as family practitioners, are considered to have the widest set of primary care skills, treating patients at every stage of life. They are trained to treat patients from birth through adulthood and into the elderly years. Inclusive Care group, our practitioners see patients 16 years and older.
Internal medicine doctors, otherwise known as internists, focus primarily on adult and elderly patients and are most comfortable seeing patients aged 18 and older. Their training emphasizes the management of chronic, complex, or severe illnesses, particularly for patients who require hospitalization. Although they are proficient in primary care, their specialty training typically does not include obstetrics, gynecology, or pediatrics.
Insurance & Billing
What if i am not satisfied with the care i receive?
The quality of your care is our highest priority, and we’re dedicated to giving you the best experience possible. If we ever fail to meet your expectations, we’ll do our best to fix it. Please reach out to us on our contact us page to submit a problem or have any questions.
What insurance plans do you accept?
We accept health plans from most insurance carriers as well as Medicare. Some of the more popular plans that we accept are listed on our Insurance page, but since the list periodically changes, we encourage you to call us if you don’t see your plan.
We believe that quality health care should be accessible to everyone, so if you have a high-deductible health plan or are not insured, we also offer affordable options for working together.
Privacy Policy
Please read our privacy policy
Privacy Policy
Last Updated On 18-Jul-2023
Effective Date 01-Mar-2023
This Privacy Policy describes the policies of Inclusive Care Group, 8787 Bryan Dairy Rd suite 230, FLORIDA 33777, United States of America (the), email: [email protected], phone: 7277537787 on the collection, use and disclosure of your information that we collect when you use our website ( https://www.inclusivecaregroup.com ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
How We Use Your Information:
We will use the information that we collect about you for the following purposes:
Marketing/ Promotional
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
Your Rights:
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at [email protected]. We will respond to your request in accordance with applicable law.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
Cookies Etc.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.
Security:
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Grievance / Data Protection Officer:
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Inclusive Care Group, 8787 Bryan Dairy Rd suite 230, email: [email protected]. We will address your concerns in accordance with applicable law.
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